Warranty & Returns Policy | Security Camera Warehouse
WARRANTY
For the Warranty period specified for each individual product on this website The Company’s liability of any defects or faults in the Equipment shall in all cases be limited to replacing, repairing or correcting such defects or faults provided that The Client notifies The Company of such defect of fault within five (5) working days of the fault becoming apparent and provided that such defect or fault does not arise from negligence, misuse or vandalism in relation to the Equipment.
DIY products damaged by poor or incorrect installation techniques are excluded from all warranties as are malfunctions attributable to the incompatibility of the Equipment purchased when connected to any existing Equipment.
Damage caused by Lightning Strikes, Power Surges, Accidents, Water Damage and “Acts of God” such as Earthquakes, Storms and Firs are excluded from all Warranties
The Company may, at its option, repair or replace any defective parts of the Equipment.
The Warranty does not include labour costs for removing and reinstalling equipment, nor does it include inwards freight costs, however The Company will freight the product back to the Purchaser free of charge.
If you have a Labour Warranty where The Company has installed the products then the Labour Warranty period is for 12 Months.
If you are a ‘Consumer’ as defined in any Consumer Guarantees Act, then you may have rights under that Act. Those rights will be in addition to anything set out in these terms. Any of these terms which have the effect of contracting out of that Act shall be of no effect.
RETURNS POLICY / CHANGE OF MIND
The Company's liability for accepting Returned Products purchased from the Company or from our Company Websites shall in all cases be limited to the following conditions.
1. You, the Client, notifies us, The Company, of your intention to return a product within five (5) working days of ordering the product and the reason the product is being returned. If it is because of a fault, see our Terms and Conditions and Warranty Policy.
2. DIY products damaged by poor or incorrect installation techniques are excluded from all Returns and Warranties, as are malfunctions attributable to the incompatibility of the Equipment purchased when connected to any existing Equipment.
3. You must return the equipment to us, The Company, and allow us the opportunity to inspect the equipment within a reasonable time of you notifying us by email of your intention to return it.
4. If you do not notify us by email within five (5) business days of receiving the Equipment, you are deemed to have accepted the Equipment.
5. The Equipment being returned must be in its original packaging, in an undamaged condition, alongwith any User and Installer Manuals provided with it.
6. The Equipment being returned must be couriered back to us at your cost.
7. Except to the extent required by Law or as agreed by us in writing, we will not accept returns of Equipment where we have arranged for the Equipment to be manufactured, altered or supplied to your specifications.
8. If your return meets the above conditions, we will notify you by email that we will accept your returned products, in which case we will refund you within five (5) business days subject to 9 and 10 below.
9. Where we have agreed in writing that you are entitled to return the Equipment, we will refund the price you have paid for the Equipment less our shipping cost and less a 10% Restocking charge (this charge cofers the cost of us testing the Equipment)
10. You must provide us with a New Zealand Bank Account so we can refund your account directly.
11. Where, at purchase we have verbally offered you the ability to return products because of possible incompatibility issues (usually Remotes) then the above conditions will not apply and we will refund you the full cost less our shipping charge.
12. If you are a Consumer as defined in any Consumer Guarantees Act, you may have rights under that Act. Those rights will be in addition to anything set out in these terms. Any of these terms which have the effect of contracting out of that Act shall be of no effect.